Job Description

Solution Sales Engineer (Sales & Service)

Dedicated Product Specialist for Environmental Test Chambers, Dispensing Systems, and Clean Environment Equipment

This position goes beyond product sales. We are looking for a professional who can accurately identify customer challenges and market trends, and propose the most suitable solutions. While continuously developing product and technical expertise, you will serve as a bridge between customers, manufacturers, and internal stakeholders. We welcome proactive individuals who can think beyond conventional approaches, identify new business opportunities and sales strategies, and contribute to the company's growth.

Location

Pulau Pinang, Malaysia

Key Responsibilities

You will be responsible for both sales activities and technical support for industrial equipment and systems, including environmental test chambers, precision liquid dispensing systems, clean environment equipment, and particle measurement instruments.

Sales Responsibilities

• Manage and grow relationships with existing customers
• Develop new business opportunities and acquire new customers
• Understand customer challenges and provide solution-based proposals
• Conduct product demonstrations
• Prepare quotations and technical proposals
• Coordinate with manufacturers in Japan and overseas
• Participate in exhibitions, trade shows, and technical seminars

Technical Service Responsibilities

• Support equipment installation and commissioning
• Conduct preventive maintenance and periodic inspections
• Troubleshoot technical issues
• Perform maintenance and after-sales service activities
• Provide operational training and technical support to customers

Main Products Handled

Environmental Testing Equipment

• Temperature and humidity chambers
• Thermal cycling test chambers
• Environmental testing systems, including:
  • Vibration testing machines
  • Load testing machines
  • Drop testing equipment

Precision Dispensing Systems

• Dispensers
• Precision liquid dispensing equipment
• Automated dispensing systems

Clean Environment Equipment

• Open clean systems
• Localized clean environment solutions

Measurement Instruments

• Particle counters
• Particle measurement systems
• Cleanroom evaluation instruments

Qualifications

Mandatory Requirements

• Bachelor's degree or above
• Valid driver's license
• Business-level proficiency in English for internal/external communication.

Preferred Qualifications

• Degree in Mechanical Engineering, Mechatronics, or related field
• Experience in manufacturing engineering
• Experience in equipment maintenance
• Technical sales experience
• Field Service Engineer experience

Ideal Candidate Profile

• Interested in both sales and technical aspects of industrial equipment
• Comfortable with equipment disassembly, repair, and adjustment work
• Enjoys interacting and communicating with customers
• Strong willingness to learn and continuously acquire new knowledge
• Aspires to become a specialist in technical sales and solution engineering

Career Opportunities

As the business expands, opportunities for business trips to Japan and China are expected to increase for customer visits and meetings with manufacturers. This is an excellent environment for candidates who wish to utilize and further develop their Japanese language skills.

Compensation & Benefits

• Basic+Performance Bonus+Allowance
  
• Training Programs:
  • Sales training
  • Compliance training
  • Management training
  • Japanese language training (as applicable)
• Web-based and hands-on product training to enhance technical knowledge
• Overseas product training programs
• Opportunities for customer and supplier visits in Japan and China
• Company trips and employee engagement activities