Job Description

About the Role

A Japanese clinic in Singapore is looking for a friendly and professional Customer Relation - Receptionist who can provide excellent customer service to Japanese-speaking patients.
You will be the first point of contact for visitors and will support the clinic’s daily operations.

Key Responsibilities

• Provide warm and professional customer service to all patients, especially Japanese-speaking clients.
• Handle patient registration, appointment scheduling, and follow-up bookings.
• Manage front-desk operations, including answering phone calls, emails, and walk-in queries.
• Assist with billing, payment collection, and insurance documentation.
• Coordinate with doctors, nurses, and clinic staff to ensure smooth clinic workflow.
• Maintain a clean and organized reception area.
• Support administrative duties including data entry, filing, and patient record updates.
• Uphold patient confidentiality and ensure compliance with clinic policies.

Requirements

• At least 3 years of similar experience of Customer Support/Relation.
• Fluent in Japanese (Native or JLPT N2/N1 level) to support Japanese patients.
• Good communication skills in English.
• Customer-service oriented with a polite and positive attitude.
• Prior experience in healthcare, hospitality, or front-desk roles is an advantage.
• Proficient in basic computer applications (Microsoft Office, scheduling systems).
• Able to work on weekends or shifts (if required by clinic’s schedule).
• Strong sense of responsibility, reliability, and teamwork.

We regret that only shortlisted candidates will be notified.

KINGFISHER RECRUITMENT (SINGAPORE) PTE. LTD.

https://www.kingfisherintl.com/

EA Reg. No.: R23114635 | EA License: 17C8713